Customer support software that lets AI and your team work together
SuppChat is a multi-tenant customer support platform. It unifies WhatsApp, website chat and voice in a single shared inbox and adds AI agents that answer instantly, in your customer's language, then pass the conversation to a person exactly when it matters.
Why we built SuppChat
Most support teams run on a patchwork: a chat widget here, a WhatsApp number on someone's phone, a spreadsheet of tickets, and a chatbot that nobody trusts because it guesses. Customers repeat themselves, agents switch tabs all day, and the repetitive questions eat the time that should go to the hard ones.
SuppChat replaces that patchwork with one platform. Every channel lands in the same conversation thread with full history. AI agents handle the repetitive questions using your own documents, and your people step in with complete context for the moments that need judgement.
What SuppChat gives your support team
One inbox for every channel
WhatsApp, website chat and voice conversations arrive in a single shared inbox, so nothing is lost between tools and customers never have to repeat themselves.
AI agents grounded in your content
Agents answer from the documents and FAQs you upload instead of guessing, which keeps replies accurate and on-brand.
Human handoff with full context
When a conversation needs a person, the AI hands it over with the whole history, and any agent can take over manually at any time.
Multilingual by design
Replies follow the language your customer writes in, and the platform itself is available in English and Arabic, including right-to-left layouts.
Tickets, queues and SLAs
Track, prioritise, assign and escalate conversations with service-level timers, so important requests are never left waiting.
Workspaces for every client
Agencies and multi-brand teams get a separate workspace per client, each with its own agents, knowledge base and branding.
Who SuppChat is for
SuppChat suits online stores answering order and delivery questions, clinics and service businesses taking enquiries and bookings, agencies running support for several brands, and contact centres that need queues and SLAs. If your customers reach you on WhatsApp or your website and you want faster answers without growing headcount, it was built for you.
- Online stores and marketplaces
- Clinics, salons and service businesses
- Agencies and multi-brand teams
- Support teams and contact centres
How we think about AI in support
Automation should know when to step aside. SuppChat's AI is designed to resolve the repetitive questions quickly and to hand over cleanly when a human is needed, not to trap customers in a loop. Every AI reply can be traced back to the content it was grounded in, and your team stays in control of the agents, the workflows and the handoff rules.
Frequently asked questions
What is SuppChat?
SuppChat is an AI-powered omnichannel customer support platform that unifies WhatsApp, website chat and voice in one shared inbox, with AI agents, no-code workflows, a knowledge base and ticketing.
Who is SuppChat built for?
Online stores, clinics and service businesses, agencies managing several brands, and support or contact-centre teams that want faster replies without adding headcount.
Does SuppChat support Arabic?
Yes. AI replies follow the customer's language, and the SuppChat interface is available in English and Arabic, including right-to-left layouts.