One shared inbox for WhatsApp, web chat and voice
Every conversation, from every channel, lands in one inbox your whole team works from. Customers keep one continuous thread, and your agents stop switching tabs, copying messages between tools or asking customers to repeat themselves.
All your channels in one thread
Connect your website chat widget, your WhatsApp Business number and your voice line, and SuppChat brings them into a single workspace. Each customer has one history that shows every message and call, so the agent who picks up always has the full picture.
Connect the official WhatsApp Business API, run more than one number, use approved message templates and reply to text and voice notes.
Website chat
Add a chat widget to your site that matches your brand, with AI answering first and your team on standby.
Voice
Bring voice conversations into the same record as your messages, so a phone call is part of the customer's history.
Tickets
Turn any conversation into a ticket with an owner, priority and deadline, and track it to resolution.
Built for teams, not just individuals
Assignment and ownership
See who owns each conversation, reassign with a click and avoid two people answering the same customer.
Internal notes and @mentions
Discuss a case privately inside the conversation and pull in a colleague with an @mention.
Queues and escalation
Route conversations to the right team and escalate automatically when a response is overdue.
SLA tracking
Set service-level targets and see which conversations are close to breaching them.
AI assistance for agents
Get conversation summaries and suggested context so agents can respond faster and with fewer clicks.
Roles and permissions
Give tenant admins, team leaders and agents the access they need and nothing more.
Why one inbox beats five tools
- No more lost messages between WhatsApp, chat and email-style tools
- Customers never repeat themselves, because the history follows them
- Managers see workload and response times in one place
- AI and humans share the same thread, so handoffs are seamless
Frequently asked questions
Which channels does the shared inbox support?
The web chat widget, WhatsApp and voice, with tickets to track conversations that need follow-up.
Can I connect more than one WhatsApp number?
Yes. You can connect several WhatsApp numbers to one workspace and manage them from the same inbox.
How do agents avoid replying to the same customer twice?
Every conversation has a clear owner, and conversations can be assigned, reassigned and annotated with internal notes.
Does the inbox work in Arabic?
Yes. The interface is available in English and Arabic, with right-to-left layouts.