A knowledge base that keeps AI answers accurate
A chatbot is only as good as what it knows. Upload your documents and FAQs once, and SuppChat agents look up the answer in your own content before they reply, so customers get facts, not guesses.
How answers stay grounded
When a customer asks a question, the agent first searches your knowledge base for the most relevant passages and uses them to write the reply. This is called retrieval-augmented generation, and it is what keeps answers tied to your real policies, prices and procedures. If your content does not cover a question, the agent can say so or hand over to a person instead of inventing an answer.
Documents and FAQs
Add the material your team already uses: policies, product guides, price lists and frequently asked questions.
Cross-language retrieval
A customer can ask in Arabic about a document written in English, or the other way round, and still get the right answer.
Per-agent knowledge
Give each agent only the content it needs, so a sales assistant and a support assistant stay on topic.
Example replies
Teach agents your preferred wording with question-and-reply examples that shape how they answer.
Self-learning FAQs
Questions that customers keep asking can be captured as reusable answers, so the knowledge base grows from real conversations.
Readiness at a glance
See how well your knowledge covers what customers ask, and where to add content next.
Keep one source of truth
Instead of re-explaining policies to every new agent, or hoping the chatbot remembers the latest change, update the knowledge base once. Every AI agent and every workflow that uses it picks up the change, so your answers stay consistent across WhatsApp, web chat and voice.
- Fewer wrong or outdated answers
- Faster onboarding for new team members
- Consistent wording across channels and languages
- A clear record of what the AI is allowed to say
Frequently asked questions
What can I upload to the knowledge base?
Documents and FAQs such as policies, product guides, price lists and help articles. Agents search them before every reply.
What happens if the answer is not in the knowledge base?
The agent can say it does not know or hand the conversation to a person, instead of making something up.
Can customers ask in a different language than my documents?
Yes. SuppChat retrieves across languages, so an Arabic question can be answered from an English document and the reply is written in the customer's language.