Automate customer conversations with a no-code workflow builder
Design how every conversation starts, branches and ends on a visual canvas. Combine greetings, language routing, questions, AI replies and human handoff, without writing code or waiting on engineering.
A visual canvas for support automation
Workflows are built from steps you connect on a canvas. Each step does one job, and the order you connect them in decides what the customer experiences. Because the builder is visual, support managers can change a flow in minutes and see exactly what will happen before it goes live.
Greeting
Welcome the customer the moment a conversation starts, in a tone that fits your brand.
Language routing
Detect or choose the customer's language and route the conversation to the right path or team.
Ask a question
Collect the details you need, such as an order number or preferred time, before an agent or the AI continues. Offer quick-reply buttons for common choices.
AI response
Let an AI agent answer from your knowledge base inside the flow, so automation and AI work together.
Human handoff
Pass the conversation to a person or queue, with everything captured so far.
End conversation
Close the loop cleanly once the customer's need has been met.
What teams automate with workflows
- Out-of-hours replies that collect details and promise a follow-up
- Routing Arabic and English speakers to the right agents or flows
- Triage that sends billing, sales and technical questions to different queues
- Lead capture: ask for name and need, then notify the right person
- Order-status and returns questions answered by AI, escalated when unresolved
Built to be extended
The workflow engine is designed around pluggable steps and triggers, so new capabilities can be added without rebuilding what you already have. Your flows keep working as the product grows.
Frequently asked questions
Do I need engineers to build workflows?
No. Workflows are assembled visually from steps such as greetings, language routing, questions, AI replies and human handoff.
Can workflows and AI agents work together?
Yes. An AI response step lets an agent answer inside a flow, and a handoff step passes the conversation to your team when needed.
Can I test a workflow before customers see it?
Yes. You build and review the flow on the canvas first, and it only runs on a channel once you switch it on.