AI support agents that answer instantly and know when to hand off
SuppChat AI agents reply to customers in seconds, day or night, using the documents and FAQs you give them. They write in your customer's language, follow your tone, and pass the conversation to your team, with full context, the moment a human is needed.
What an AI agent does for your team
An AI agent is the first responder on every channel you connect. It greets the customer, understands the question, looks up the answer in your knowledge base and replies, so your people only see the conversations that genuinely need them. You can run one agent for everything or several, for example a sales assistant and a support assistant, each with its own instructions and knowledge.
Instant answers, 24/7
Customers get a reply in seconds at any hour, which keeps response times low without night shifts.
Grounded in your content
Agents retrieve from your own documents and FAQs before replying, so answers reflect your policies instead of guesses.
Your customer's language
Agents answer in the language the customer writes in, including Arabic and English, and they can retrieve the right answer even when the question and the document are in different languages.
Your tone and rules
Set the agent's personality, what it may and may not do, and when it must escalate to a human.
Memory across conversations
Agents can recall earlier conversations with the same customer, so returning customers are not asked to start over.
Learns from your corrections
Add example question-and-reply pairs to teach the agent your preferred answers, and let frequently repeated questions turn into reusable answers.
Human handoff that keeps the context
Automation should know when to step aside. When a customer asks for a person, when the topic is sensitive, or when the agent is not confident, the conversation is handed to your team with the whole history attached. Any agent can also take over manually at any point. The customer never has to repeat themselves.
Works on voice notes and meetings too
On WhatsApp, customers often send voice notes. SuppChat agents can understand them and reply in text or voice. Agents can also help customers request a meeting and sync it to your calendar, turning enquiries into bookings without extra steps.
Set up an AI agent in four steps
- 1
Create the agent
Name it, choose its tone and describe what it should help with.
- 2
Add your knowledge
Upload documents and FAQs it should answer from.
- 3
Connect channels
Attach your website widget, WhatsApp number or voice line.
- 4
Go live and refine
Review conversations, correct answers and let the agent improve.
Frequently asked questions
Can AI agents answer from our own documents?
Yes. Upload documents and FAQs to the knowledge base and the agent retrieves from them before replying, so answers stay grounded in your facts.
Which languages do the agents support?
Agents reply in the language the customer writes in. SuppChat supports English and Arabic in the interface, and agents can retrieve answers across languages.
Can a human take over from the AI?
Anytime. Workflows include a Human Handoff step and any agent can take over a conversation manually, with the full history visible.
Can I run more than one AI agent?
Yes. You can configure several agents with their own instructions and knowledge, for example one for sales and one for support.