Frequently asked questions about SuppChat
Quick answers about how SuppChat works, what it supports and how to get started. If something is missing, start a free trial and ask the chat assistant on this site.
Getting started
Everything about trying SuppChat, plans and setup is covered in the questions below. Prefer a walkthrough? Read how it works or compare the plans.
Frequently asked questions
How does the free trial work?
Every plan includes a free trial with no surprises. You can cancel anytime before it ends.
What channels are supported?
The web chat widget, WhatsApp and voice, with tickets to track conversations that need follow-up. More channels are on the roadmap.
Can AI agents use our own documents?
Yes. Upload documents and FAQs to your knowledge base and AI agents retrieve from them before replying, so answers stay grounded in your facts.
Can a human take over from AI?
Anytime. Workflows include a Human Handoff step, and any agent can take over a conversation manually.
Can I change plans later?
Yes. Upgrade or downgrade anytime from Subscription in your dashboard.
Does SuppChat support Arabic?
Yes. AI replies follow the customer's language, and the interface is available in English and Arabic with right-to-left layouts.
Do I need to write code?
No. Channels, agents, the knowledge base and workflows are all set up in the dashboard.
Can I connect more than one WhatsApp number?
Yes. Several WhatsApp numbers can be managed from one workspace and one inbox.
Can I manage several clients or brands?
Yes. SuppChat is multi-tenant, so each client or brand can have its own workspace, agents, knowledge base and branding.
How are service levels tracked?
Conversations can become tickets with owners, priorities and SLA timers, and overdue items escalate automatically.
Can customers book meetings in chat?
Yes. Customers can request meetings in chat, and bookings can sync to your calendar.
What happens when the AI does not know the answer?
It can say it is unsure or hand the conversation to a person, instead of inventing an answer.