Everything you need to run AI-powered customer support
SuppChat combines four core building blocks, AI agents, workflows, an omnichannel inbox and a knowledge base, with tickets, SLAs and analytics around them. Each one works on its own and gets stronger with the others.
The four building blocks
AI Agents
Configure one or more AI agents that answer instantly, day or night, in your customer's language, trained on your own knowledge base.
Workflows
Build no-code automations for greetings, language routing, question flows and human handoff, with no engineering required.
Omnichannel Inbox
Web chat, WhatsApp and voice unified in a single inbox your whole team works from.
Knowledge Base
Ground every AI reply in your own documents and FAQs so answers stay accurate and trustworthy.
More that comes with the platform
Tickets, queues and SLAs
Turn conversations into trackable tickets, route them to the right team, set service-level timers and escalate automatically when something is at risk.
Team collaboration
Internal notes, @mentions, reassignment and clear ownership keep every handoff clean and every conversation accountable.
Meetings and calendar sync
Let customers request meetings in chat and sync them straight to your calendar, so bookings do not depend on back-and-forth messages.
WhatsApp templates and campaigns
Manage approved WhatsApp message templates and reach customers outside the 24-hour window with campaigns.
Analytics and reporting
See conversation volume, response performance and AI activity so you can tune agents and staffing with real data.
Roles and permissions
Separate roles for tenant admins, team leaders and agents, with permissions that control what each person can see and do.
Built for real support operations
Support is more than a chat window. SuppChat covers the full loop: a customer writes in on any channel, an AI agent answers from your content, a workflow decides what happens next, a person takes over when needed, and the whole thing is tracked as a ticket with an owner and a deadline. Because it is one platform, the history, the context and the reporting all live in the same place.
- Faster first replies, around the clock
- Fewer repetitive questions reaching your agents
- One consistent thread per customer across channels
- Clear accountability from first message to resolution
Frequently asked questions
What are the main features of SuppChat?
AI agents, no-code workflows, an omnichannel shared inbox for WhatsApp, web chat and voice, a knowledge base, plus ticketing with SLAs, internal notes, calendar-synced meetings, WhatsApp templates and analytics.
Do I need to code to automate support?
No. Workflows are built visually, with steps for greetings, language routing, questions and human handoff.
Can I use SuppChat only for WhatsApp or only for web chat?
Yes. You can connect a single channel and add others later; all of them share the same inbox, agents and knowledge base.